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The Top Questions To Ask A Potential Residential Heating Repair Contractor

How should you choose the best residential heating repair company for your needs? Whether you need a new installation, repair, or annual maintenance, take a look at the questions to ask before you hire a contractor.

Do You Have References?

You need to know the HVAC provider is a contractor you can trust. While you'd like to take their word, references offer a way to verify the company's ability to meet the customer's needs. Ideally, you can use referrals from friends, family, co-workers, or other people you already know. If you don't have a referral to go by, ask the company in question for customer references.

Do You Have Emergency Hours?

Residential heating system repair doesn't always happen during the daylight hours or on a Monday through Friday schedule. If your furnace stops working on a weekend you need a company that can service it as soon as possible. After-hours or weekend service shouldn't include multiple calls to HVAC contractors you've never worked with. Instead, you need a provider who you know and trust. Before you hire a new heating repair company, discuss their evening, nighttime, and weekend service policies and prices.

Do You Charge By the Hour or By the Job?

Some contractors charge customers for labor by the hour, while others provide an estimate for an entire job. It's possible the two charges will equal out, depending on how quickly the contractor works and how much they charge. Even though the answer to this question may not make or break your choice, it's something you need to know before you enter into a service contract.

Do You Only Carry or Service Specific Brands?

If you have a preferred brand of heating appliance or have an existing furnace you may need service for, you need to know whether the contractor has the ability to install or work on your HVAC system. This question is important for homeowners who currently have a warranty on their heating system. If the company isn't an authorized service provider, the manufacturer may not honor the warranty.

Do You Schedule Specific Appointments or Blocks of Time?

Does the contractor provide you with a set time for your service call or will they give you a window? If you have a tight schedule or need to take time off from work for an appointment, you may need to choose a contractor who can give you a precise time.

With the right questions you can find a heating contractor to meet your needs. From references to scheduling the service call, discuss these high-priority issues with the potential provider. A reputable HVAC company will offer honest answers to your most important questions. Learn more about residential heating repair today. 


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